Hugo Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form an agreement between you and the operator of Hugo Casino. They apply to the website, mobile services, games, account features and related services made available through Hugo Casino. Additional terms may apply to particular games, payment methods, promotions or other features. If an additional term conflicts with these terms, the specific term will generally apply to the relevant service.

You should review the current version of these terms each time you use Hugo Casino. The terms may be updated from time to time to reflect changes to the services, applicable law, regulatory expectations, security requirements or business operations. Where appropriate, notice of a material change may be provided through the website or your account. Continuing to use the services after an update means that you accept the revised terms.

You are responsible for accessing Hugo Casino only where online gambling is lawful for you. Australian players must comply with all applicable Commonwealth, state and territory laws. Hugo Casino does not suggest that its services are suitable or available in every location. You should obtain independent legal advice if you are unsure whether you may use an online gambling service.

Eligibility

• You must be at least 18 years old, or any higher minimum age required by the law that applies to you.
• You must provide accurate and complete information when registering and keep that information up to date.
• You must use the account for yourself and must not open or control an account on behalf of another person.
• You must not use the services if gambling is prohibited for you by law, court order, self-exclusion, account restriction or another applicable requirement.
• You must not allow another person to access your account or use your payment method for gambling through your account.

2. Accounts, verification and security

An account may be required to access some or all Hugo Casino services. You may generally be limited to one personal account unless the operator has expressly approved otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed where permitted by law. Any decision about an account will take account of the available information, applicable obligations and the need to protect players and the integrity of the services.

As part of registration, account management or payment processing, you may be asked to provide identity, age, address, source-of-funds or other verification information. Information may be checked using documents, electronic checks or other reasonable methods. You must respond honestly and promptly to verification requests. Access to some services, deposits or withdrawals may be restricted until checks are completed.

You are responsible for keeping your login details confidential and for taking reasonable steps to protect your device and account. Tell Hugo Casino promptly if you suspect unauthorised access, unusual activity or a security breach. You may be responsible for activity carried out through your account if you have failed to protect your credentials or have knowingly allowed another person to use them.

Hugo Casino may suspend, restrict or close an account where there is a reasonable concern about identity, age, fraud, money laundering, responsible gambling, prohibited activity, a breach of these terms or a legal or regulatory requirement. Funds may be held or transactions reviewed while an investigation is conducted, subject to applicable law. Any remaining balance will be handled in accordance with the law and the outcome of relevant checks.

Prohibited conduct

• Using false, stolen or misleading information.
• Attempting to manipulate games, payment systems, promotions or account processes.
• Using software, devices, scripts or methods intended to interfere with the website or obtain an improper advantage.
• Engaging in fraud, money laundering, abuse of payment methods or any other unlawful activity.
• Harassing staff, other players or service providers, or submitting deliberately false complaints or claims.
• Trying to bypass account limits, self-exclusion, geographic restrictions or other safeguards.

3. Deposits, withdrawals and gameplay

Available payment methods, minimum and maximum transaction amounts, processing conditions and any applicable fees will be shown during the relevant transaction or in the applicable service information. You may use only a payment method that belongs to you or that you are authorised to use. Payments may be subject to checks by Hugo Casino, payment providers, banks and other service partners.

You should deposit only money that you can afford to lose. A deposit is not a loan, investment or guaranteed return. Gambling outcomes are uncertain, and no result, win or recovery of losses can be promised. You remain responsible for checking transaction details before confirming a deposit or withdrawal.

Withdrawal requests may be subject to account verification, payment checks, wagering or game requirements that are clearly disclosed for the relevant funds, and other lawful controls. Withdrawals may be returned to the original payment method where possible or processed through another permitted method. The time required can vary because of verification, payment providers, weekends, public holidays and circumstances outside Hugo Casino's reasonable control.

Game rules, entry conditions, bet values, settlement methods and other relevant information should be reviewed before you play. A game result recorded by the Hugo Casino system will generally determine the outcome, subject to investigation of a technical fault or other clear error. If a game is interrupted, the operator may review the record and take reasonable steps to restore the correct position.

Hugo Casino may correct an obvious error, including a display, pricing, settlement or administrative error. If an error affects a transaction or game result, the operator may void or adjust the affected activity in a manner consistent with applicable law and the information available. You should report suspected errors as soon as possible.

Promotions and offers

Promotions, bonuses and offers may have separate terms, eligibility rules, expiry dates, wagering conditions, game restrictions, account limits or other requirements. Those terms will be presented with the relevant offer. You should read them before opting in or using promotional funds. Unless a specific offer says otherwise, promotions may be limited to one per person, household, device, payment method or other permitted category.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Hugo Casino supports safer gambling practices and may provide tools such as deposit controls, time reminders, activity information, account breaks or self-exclusion, where available. You can contact the relevant support channel through the website to ask about the options available to you.

If gambling is causing concern, stop playing and seek help from an appropriate Australian gambling support service, a health professional or someone you trust. Do not chase losses, gamble with borrowed money or continue playing to recover previous losses. You may request account restrictions or closure, and Hugo Casino may apply restrictions where there are concerns about gambling harm, safety or compliance.

Personal information is handled in accordance with the Hugo Casino Privacy Policy. Information may be collected and used to provide services, verify identity and age, process payments, prevent fraud, meet legal obligations, maintain security, manage safer gambling measures and communicate about the account. The Privacy Policy explains how information may be collected, stored, used and disclosed, and how you may exercise applicable privacy rights.

Website availability and intellectual property

Hugo Casino aims to provide a reliable service but does not guarantee that the website, games or account features will always be available, uninterrupted, secure or error-free. Access may be suspended for maintenance, updates, technical issues, security reasons, legal requirements or circumstances outside reasonable control. You are responsible for your internet connection, device and software.

Website content, branding, text, graphics, software and other materials are owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, modify, distribute, reverse engineer, frame, scrape or commercially exploit any part of the services without prior permission, except where a right cannot lawfully be excluded.

Complaints and general legal provisions

If you have a concern about your account, a transaction, a game or the services, raise it through the support options shown on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction details and screenshots where appropriate. A complaint may be investigated using account records, game records and other information reasonably available.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law. To the extent permitted by law, Hugo Casino is not responsible for loss caused by events outside reasonable control, your breach of these terms, misuse of the services, device or connection failures, or reliance on information that was not intended as professional advice.

If any part of these terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, while the remaining terms continue to operate. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with applicable policies and specific service rules, represent the agreement governing your use of Hugo Casino, subject to any mandatory rights and laws that apply to you.