Responsible Gaming

Play safely and stay in control

Responsible gaming means making conscious decisions about when, how often and how much you play. Before starting a session, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to other leisure activities, and never use money needed for rent, bills, food, savings or other essential commitments.

Only gamble when you are in a suitable state of mind. Avoid playing when you are upset, stressed, tired or affected by alcohol or other substances. Strong emotions can make it harder to make considered decisions. Taking regular breaks can help you remain aware of how long you have been playing and whether you are still enjoying the activity.

• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from household and essential finances.
• Never chase losses or increase bets to try to recover money.
• Do not borrow money or sell possessions to fund gambling.
• Remember that the outcome of a game is uncertain and previous results do not predict future results.
• Avoid gambling as a response to stress, loneliness, boredom or financial pressure.
• Keep your account details secure and do not allow another person to use your account.

Winning does not mean you should continue playing, and losing does not mean a win is due. Games are based on chance, and there is no reliable strategy that can guarantee a particular result. Understanding this can help you maintain realistic expectations and avoid making decisions based on patterns or promises of recovery.

Tools and choices for safer play

Depending on the features available to your account and the requirements that apply to the service, safer gaming tools may include deposit, wagering, loss or session limits, reality checks, cooling-off periods and account breaks. These tools are designed to help you plan your activity before you play. A limit is most useful when it is chosen carefully and respected once it is in place.

If you find that your current settings do not reflect your intended level of play, consider lowering them or taking a break. Changes to limits may be subject to applicable rules and may not take effect immediately in every situation. You should review the information shown in your account and follow the available instructions.

Taking a break

A short break can be useful if you feel distracted, frustrated or preoccupied with gambling. During a break, avoid replacing online play with other gambling activities. Use the time to review your spending, consider how gambling fits into your routine and reconnect with work, family, friends, exercise or other interests.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a specified period or longer. If you choose self-exclusion, you should stop using the service and avoid attempting to open or access another account. Do not ask someone else to gamble on your behalf. Where self-exclusion options are available, select the period carefully and follow the instructions provided through the account or support process.

If you believe you need help immediately, consider using independent gambling support services in Australia as well as any account tools available to you. Account restrictions can assist with access, but they are only one part of a broader plan for recovery and wellbeing.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or health. You do not need to wait for a crisis before asking for help. Speaking with a trusted person or an independent support service can be a practical first step.

Possible warning signs

• Spending more time or money gambling than you intended.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Feeling restless, irritable or uncomfortable when trying to cut back.
• Chasing losses or gambling to recover money that has already been lost.
• Hiding gambling activity, deposits, withdrawals or losses from other people.
• Borrowing money, using credit or selling possessions to continue gambling.
• Missing work, study, family commitments or social activities because of gambling.
• Feeling guilt, anxiety, low mood or conflict with others because of gambling.
• Trying to stop or reduce gambling but returning to it repeatedly.
• Relying on gambling to cope with difficult emotions or financial concerns.

One warning sign can be enough reason to pause and review your gambling. If several signs apply to you or someone close to you, consider taking a break, using self-exclusion and speaking with a qualified counsellor or independent gambling support service. Support can help you understand what is happening and make a plan without judgement.

If gambling is affecting someone close to you

You may also seek support if another person’s gambling is affecting your household or relationship. Choose a calm time to explain what you have noticed, focus on the impact rather than blame and encourage the person to access independent help. Protect shared finances where appropriate, avoid providing money to cover gambling losses and seek advice about practical boundaries.

Age, account responsibility and getting help

Online gambling is only for people who meet the applicable minimum legal age. Hugo Casino does not support underage gambling. Do not create an account or use the service if you are under the required age. Parents and carers can help by discussing the risks of gambling, monitoring access to devices and payment methods, and using suitable parental controls.

You are responsible for providing accurate information when creating and maintaining an account and for keeping your login details private. Do not permit another person to use your account, and do not use another person’s account. Account sharing can create safety, identity and responsible gaming risks.

If you have questions about available limits, cooling-off options, self-exclusion or safer gaming settings, use the support channel available through the service. Support can explain the general process and direct you to the relevant account options. Never feel pressured to continue playing while seeking assistance.

For confidential and independent assistance, Australian players can contact a recognised gambling support service, a qualified counsellor or a local health professional. Independent services can provide advice about gambling, financial stress, relationships and mental wellbeing. If gambling has contributed to immediate danger, severe distress or thoughts of self-harm, contact emergency services or an appropriate crisis support service without delay.

Responsible gaming is an ongoing choice. Review your limits regularly, pay attention to your feelings and behaviour, and take action early if gambling no longer feels balanced. The safest decision may be to stop gambling altogether, and asking for help is a sign of taking control.