- OperatorGBL Solutions N.V.
- Established2023
- Games10,000+
- Providers120+ including Evolution, Pragmatic Play, NetEnt
Information we may collect
To provide an online casino service, Hugo Casino may collect information directly from you, automatically from your device, or from service providers involved in payments, identity checks, security and customer support. The information collected depends on how you use the website and the services available to you.
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and login-related information. We may also keep records of communications, including messages sent to support, requests made through the website and information provided when you report a problem.
Identity and verification information
Where verification is required, we may request documents or information needed to confirm your identity, age, location or eligibility to use the service. This may include copies or details from identity documents and information used for account security, responsible gambling processes, fraud prevention and compliance checks. Please provide accurate information and only submit documents through the intended secure channels.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, balances, payment methods and other account transactions. Payment providers may process payment details on our behalf. We may not receive or store all information held by a payment provider, and your use of a payment method may also be subject to that provider's privacy terms.
Device, usage and cookie data
When you visit or use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages viewed, access times, approximate location and interactions with the website. We may also collect information about connection performance, errors and security events. This information helps us operate, secure and improve the service.
How we use information
Hugo Casino uses personal information for purposes connected with providing and managing the service. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for their work.
- To create, administer and maintain your account, including managing your preferences and access.
- To process deposits, withdrawals, transactions and account-related requests.
- To verify identity, age, account information and eligibility where checks are required.
- To detect, investigate and prevent fraud, money laundering, abuse, collusion, account compromise and other security risks.
- To meet legal, regulatory, record-keeping and responsible gambling obligations that apply to the service.
- To provide customer support, investigate complaints and respond to questions or requests.
- To monitor website performance, diagnose technical issues and improve features, content and usability.
- To protect players, the website, payment processes and our systems from misuse or unauthorised activity.
- To send service messages, such as account, security, transaction or operational notices.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
Marketing communications may include information about services, features or promotional activity. You can withdraw consent to marketing at any time by using an available unsubscribe option or by contacting us. Withdrawing marketing consent does not normally affect essential service communications, such as security notices, transaction updates or messages about your account.
Sharing information
Personal information may be shared with carefully selected service providers where this is necessary for the purposes described in this policy. These providers may support hosting, website operations, payment processing, identity verification, fraud prevention, security, analytics, communications and customer support. They should only use information in line with their services and applicable instructions or obligations.
Information may also be disclosed where necessary to comply with a legal requirement, respond to a valid request, protect rights and safety, investigate suspected wrongdoing, or support an audit or dispute. We do not treat personal information as something to sell for unrelated purposes. If information is transferred or accessed outside Australia, appropriate safeguards may be used where required.
Your privacy rights and how to contact us
Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where retention is not required, and withdrawing consent to marketing.
Making a data request
To exercise your rights or ask a privacy question, email support@hugo-casino.best. Please clearly describe your request and provide enough information for us to identify the relevant account. We may need to verify your identity before providing information, correcting records or completing another request. This helps protect your information from unauthorised access.
- Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: tell us which information is incorrect, incomplete or out of date and provide the corrected details.
- Deletion: ask us to delete your personal information where it is no longer needed and where we are not required to retain it.
- Marketing consent: withdraw your consent to marketing communications or ask for marketing messages to stop.
We will consider and respond to requests within a reasonable timeframe. Some requests may be limited or declined where completing them would affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal record-keeping requirement. If information cannot be deleted, we can explain the relevant reason where appropriate.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or legal requirements. The current version will be made available on this page. We encourage players to review it periodically, particularly before providing new information or using a new feature.
By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required for a particular use of information, we will seek it in the relevant context. If you have concerns about the handling of your information, please contact support@hugo-casino.best so the matter can be reviewed.
